Sawtell Accommodation

Booking Payments


Terms and Conditions

PH: 02 6653-1463 AFTER HOURS: 0418 263 165

Trading Hours: Monday - Friday 8.30am to 5.00pm
Saturday- 9.00am to 12.00pm. Closed Sunday & Public Holidays. 

Terms & Conditions for Holiday Accommodation Bookings

By proceeding with this booking you have read and accepted the terms below and agree to adhere to them while in occupation. Failure to pay costs caused by your breach of the terms will be deducted from your bond.

Property Representation - Our staff and webpage describe the premises, position and furnishings to the best of their ability and in good faith. No responsibility or refunds for alleged misinterpretation can be accepted.

Check in time: 3.00 pm Departure time: 9.30 am (on dates appearing on booking confirmation). Late departures, unless pre approved, will incur a disruption fee of $50. Entry will not be granted before 3pm during Christmas time or other peak periods.

All properties require a security bond to be paid prior to key collection. Security bonds are refunded after satisfactory inspection of the property within 14 days of receiving your bank details after your departure date. An increased security bond may be incurred for group bookings at our discretion. Please note that due to increased credit card fraud we are unfortunately no longer able to hold your credit card details in lieu of payment of bond. All bond must be paid to Nolan Partners Sawtell.

Payment may be made by Debit card or Credit card (1% fee); Direct deposit – Please transfer funds at least 2 full working days before arrival. We are unable to issue keys unless cleared funds are receipted into our trust account.

Please note a $25 booking fee applies to all reservations made Nolans Sawtell, in additional to your tariff. 

Please note that we are a cashless office, so cash will not be accepted for payment.

50% of the tariff is required as a confirmation deposit within 7 days of making the booking. The balance of all outstanding monies, including the security bond must be paid prior to keys being made available. The balance of payment for all Christmas school holiday bookings is due by 1st December- see below. guests please note: From the date of booking, your provided credit card can be charged the full amount at any time to confirm your booking. We will endeavour to do so within 48hrs of your booking. Please ensure all funds are available, noting that 1% credit card surcharge will be charged for the total room rate plus security bond. If you do follow the below payment link prior to us charging, we will be automatically notified & will not charge your card.   

Any booking made within a week of arrival will require deposit to be paid by card at time of making the booking.

Nolan Partners Sawtell Christmas Re-Bookings

Nolan Partners Sawtell requests that all Christmas holiday re-bookings be made within the first 24 hours of your inital arrival. Due to Instant Bookings being enabled online, bookings are open to all parties up to 365 days in advance, and therefore are able to be booked by others from the day of your arrival. Whilst we make all endeavours to ensure a successful re-booking for your next Christmas period, we appreciate your understanding in our limitations in this matter.  Re-bookings are required to be confirmed with the standard 50% deposit, with full payment due by the 1st November.

Nolan Partners Sawtell Cancellation Policy

All cancellation requests must be received in writing, and confirmed via return email from Nolans Holidays or their representative.

Please note all bookings are non-refundable.

For all other booking channels, if you cancel your accommodation and we can secure a replacement booking for the same period and at the same tariff, your deposit will be refunded less a $50 administration fee. If the property cannot be relet, your deposit (and balance if paid) is not refundable. If you shorten your stay, the unused portion of your rental is not refundable. We retain the right to negotiate the tariff or length of stay to obtain a booking on a cancelled booking as we deem necessary. Please note that a change of booking dates attracts the same conditions as cancellations. Conditions apply.

In the case of refurbishment or owners instructions, rental rates may be subject to increase without notice. Should this occur you will be notified and given the opportunity to pay the difference in tariff or receive a full refund of your deposit. We will also offer you alternate accommodation where possible.

If the of the ownership of the property changes before your holiday, we cannot guarantee that the property will remain available. We cannot accept responsibility for decisions made by a new owner. However you will be given notification, allowing time to organise alternative accommodation. If your holiday property is listed for sale while you are in residence, the occupier agrees to allow the owner or agent to conduct inspections with prospective purchasers at mutually convenient times, by appointment.

There are occasions when the owner chooses to cancel a booking for reasons that they make. If this happens we will try to find you alternate accommodation or refund your deposit in full. While this can be a difficult situation please be aware that we do not own any of the holiday properties and the owners do make their own choices.

Nolan Partners Sawtell After Hours & Key Policy

In cases of emergency, we are able to be contacted via the After Hours number provided in your booking emails. We will endeavour to be at your assistance within 30 minutes of your call.

In cases where a staff member is required to attend the office or holiday property, due to fault of the guest, a $70 call out fee is applicable & will be charged to your provided credit card. Examples of this include, but are not limited to, guests locking themselves out and guests operating the key lock safe incorrectly & causing shutdown/resetting of the key lock safe. In instances where a staff member is unable to attend to provide access to a property or key lock safe, the guest is responsible for the call out fees charged by the attending locksmith, which typically range between $100 and $200, payable on the locksmith's arrival. 

Conditions of Use

Each holiday property is equipped for a specific number of guests. It is against Health Department regulations for more persons to occupy a property than there are beds to accommodate them. No mattresses, tents or caravans, or more cars than the property accommodates are allowed. If a property is reported to be overloaded, the tenants will be asked to vacate with no refund made. Only use allocated parking spaces for your property. If the owner deems the breakdown of adults and children not suitable for that property they have the right to refuse or cancel the booking.

GARBAGE- Please ensure that all garbage is removed from your holiday property and placed in the correct coloured bin. RED BIN-Rubbish, YELLOW BIN-Recyclables (cardboard, paper, plastic and glass bottles, cans etc), GREEN BIN- Garden waste and Food scraps. PLEASE DO NOT OVERFILL BINS AS THEY WILL NOT BE COLLECTED AND COUNCIL FEES APPLY. Where individual bins are provided garbage collection is Monday morning.

KEYS/REMOTE CONTROLS- If lost you will be responsible for the changing of the locks and the cutting of 3 new sets of keys. Replacement of lost or damaged remotes will be billed at cost to replace, plus 10%. If you lock yourself out after hours and a duplicate set of keys is required please contact Charlotte on 0418 263 165. If a staff member is available a $70 cash service fee is applicable. If no spare keys are available, tenants may be liable for any costs involved in gaining entry to premises. If locked out do not break into or attempt to break into the premises.


RETURNING KEYS: If you are leaving outside of business hours please return keys via our after-hours slot located in our back door. This door is on Boronia Street, just in front of the main entrance to the Laundromat.

LINEN, towels, toiletries, dishwashing liquid, tea, coffee etc. are not provided unless otherwise stated.  Linen can be hired through our real estate, if required.  Please note that linen must be used on all beds.  A $20 service fee applies if linen is to be delivered to or collected from our office.  The cleaners will charge an additional fee if linen is required to be delivered to or collected from the property. We are able to deduct this from your security bond if necessary.   If you would like to hire linen please contact our office to organise this and discuss prices.

The premises are to be left in a clean and tidy condition and the washing up of all used cutlery, crockery and utensils must be attended to. Please ensure that the BBQ (where provided) is also clean as additional charges will apply.

All properties under our management are privately owned. In the event of faults and/or malfunctions of appliances or inclusions there is no obligation for the owner or Sawtell Real Estate to compensate or discount.

At times situations arise of which we have no control. Nolan Partners Sawtell reserves the right to move guests to alternate accommodation (subject to availability) at their discretion or the direct instruction of the property owner. In this case, we will notify you as soon as possible and make every reasonable effort to ensure you are satisfied with your new address.

If a tradesperson is called out upon your request to carry out a repair that is found to be unnecessary, the invoice will be charged to you or deducted from the security bond.

All guests are responsible for any loss or damage caused by them to the unit or common property during their stay. Costs of additional cleaning, removal of excess garbage, repairs or replacement of items in the property will be deducted from the security bond and an administration fee of $50 may apply. All properties are privately owned. Please respect the owner’s property and under no circumstance should furniture be moved. A fee may be charged should this occur. Do not move items from property to property. All damage, breakages or losses to the property and/or furniture and furnishings are to be reported to the Agent within 24 hours, and paid for by the guest immediately.


Should you discover a fault or breakage when you arrive, please advise our office immediately or we will deem those the responsibility of the current guest and charge accordingly.

When the total amount claimed for damages, replacement and/or repair exceeds $150.00 an administration fee of $50 applies and will be deducted from the security bond.

All guests are responsible for keeping the property secure during their stay and upon departure and will be responsible for any theft or damage due to neglect in this area.


All guests are responsible for not causing disturbance to neighbours. No illegal activities are permitted on the premise at any time

Lost property - if requested we will endeavour to recover and return items of value inadvertently left in your holiday property, but take absolutely no responsibility for the recovery or return. Postage, packaging and the cost of sending out a staff member to search for the item will need to be paid in advance; a minimum cost of $20.00 applies. Low value items found will be held for claiming for a maximum of 2 weeks.

General clauses

ANIMALS are prohibited in almost all of our properties. Failure to strictly adhere to this policy will result in an immediate eviction without any refund of monies paid and penalties will be incurred for damage and/or pest and flea treatment. If animals have been approved - Please remember to clean up after your pet. If this is left for our cleaners to attend to an excess cleaning fee of up to $200.00 will be charged. Flea treatments will be charged on any animal stay, whether approved or not.

Sorry, Schoolies bookings cannot be accepted as we do not have the policies, procedures or resources to accommodate for these bookings. If it is reported to us that your booking is for this purpose, you will be required to vacate immediately with no refund of monies paid.

No Smoking of any kind is permitted inside any of our Holiday Properties. Breach of this policy will incur a cost for the deodorising of all curtains, carpets and soft furnishings.  Excess cleaning due to smoking could be up to $1,000.

No liability is accepted for any injury, debt, damage, loss, delay, inconvenience or expense caused directly or by events beyond the agent or owners control. No responsibility is taken for personal property left on or near the premises. It is recommended that guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.

Failure to comply with any of the agents’ terms and conditions of use can result in immediate eviction without any refund of monies paid. You will also be liable for any costs incurred


All prices are quoted in Australian Dollars. When making a booking at you may pay by credit card, incurring a 1% fee. To make a follow-up payment on your booking use the Online Payment button in your confirmation email. When making a booking you will be asked to accept our Terms and Conditions. For your security this site uses best practices with regards to online payments: